A talented 3rd Line Technical Support Engineer / Field Engineer who has experience with AWS, VMWare ESXI and Cisco networking (CCNA / CCNP) is needed to join a rapidly expanding IT consultancy based in Harrow. Expect to have a real impact in shaping the future of the business, whilst delivering projects and working alongside technical leads.
Travel to client sites is an occasional requirement, typically North West London, Birmingham and the M25 corridor.
With an ever-increasing portfolio of clients, from SME’s to blue chip names, this leading IT consultancy has been trading since 2006 and specialise in infrastructure and cloud-based IT solutions. Totally committed to delivering unrivalled service levels and a high quality of work, they believe in delivering first class solutions that contribute to the success of their amazing client base. They are now seeking a talented 3rd Line Technical Support Engineer to work in tandem with other 2nd and 3rd liners (providing client and staff resilience) as well as working independently on specific projects.
Joining as the 3rd Line Technical Support Engineer you will utilise your technical prowess to deliver solutions using best of breed technologies to clients. Whether you are managing client migrations, fixing complex technical issues, resolving emergency situations or educating users on security based best practice it will be your technical input that ensures users receive a first class service.
To qualify… You should be a 3rd Line Technical Engineer / Project Engineer / 3rd Line Support / or similar who can demonstrate a solid grasp and experience of:
- AWS, Azure, private & hybrid cloud / O365 enterprise;
- Hypervisor technologies – VMware ESXi primarily (Citrix and Hyper V welcome);
- Networking knowledge to a Cisco CCNA / CCNP standards;
- Microsoft Windows 2012 / 2016.
In addition you will need to show:
- The ability to build rapport and communicate easily with people at all organisational levels;
- You are comfortable in presenting technical architecture and solutions to clients.
A full UK driving licence would be very useful, but not essential.
If you are looking to contribute in a successful company then this is a great opportunity where our client is firmly committed to support your ambition, broaden your experiences through exposure to technical environments and assist you to develop your skills.